For years I've been the person friends, coworkers, and local organizations come to when something needs figuring out: a website that needs fixing, a pile of information that needs sorting, a flyer that needs making, a process that could run smoother.
It turns out that's a job. So I made it one. I keep the language plain because most people don't need the jargon — they need the thing done. And I keep the rates neighborly because that's who I'd rather work with: the shop down the street, the nonprofit run on grant money, the person with a good idea and no tech department.
If it's practical, I'm interested — and if it's something I haven't done before, I'm willing to learn it. If it's genuinely not mine to do, I'll tell you straight and point you to someone better. And you won't pay for work that doesn't meet the bar we agree on. Satisfaction guarantee: if it doesn't match what we agreed on, I'll fix it free — or you don't pay for that part of the project.